Created a system out of necessity that rewarded great customer service & favoured franchisees, making it easier for people to get in to & out of a franchise system… the goal was to only have franchisees that wanted to be there to ensure customer service was always paramount.
Jim’s system was easily adapted to other divisions & now has more than 26 active divisions with more than 2900 franchisees across Australia & the world.
The ‘Jims’ logo is recognised by 94% of the Australian public.
Jim’s reputation for outstanding customer service is fiercely protected & allows us all to achieve a better margin in the marketplace.
More than 70,000 leads went un-serviced last year & the greatest challenge for Jim’s is servicing the vast amount of work that we generate.
A well established brand across a great number of divisions across Australia, New Zealand, UK and Canada.
Each division is clearly identified by individual logos, signage and colour schemes, with is division specific advertising. Your ‘mobile billboard’ helps you to build up your business name in your local area, simply by driving from job to job and conducting your usual daily business.
Buying power for items such as materials, equipment, mobile phones and insurance rates.
The FMS (Franchise Management System) computer program has been specially developed by the Jim’s IT development team, and allows Franchisees flexibility and control over their business.
Territory rights are non-exclusive, meaning that if a Franchisee is not requesting work within their territory on a particular day, it will be allocated to an operator who wants the work. You are also able to service personal referrals in any area you wish – and these do not attract any fees.
You have control of your own scheduling, working hours and holiday time - putting you in control of your lifestyle. Just contact the local administration centre with the level of work you want to receive, depending on your diary and your lifestyle.
Franchise Fees consist of a low monthly base fee plus a Lead Fee. The Lead Fee is charged once only on each new lead requested by, and sent to you.
This is a ‘user pays’ system, with those taking more leads paying higher fees. This encourages all operators to contact clients as soon as the lead is received, and to log off for work when busy, leading to better customer service.
Jim’s does not charge a percentage of your income (with the exception of commercial clients), and also do not charge a lead fee on your own personal referrals. The Lead Fee is charged once only on each new lead requested by, and sent to you.
Like any Franchise system that takes customer service seriously, Jim’s Windscreens requires all prospective Franchisees to go through a rigorous screening process. If you have not already attended an initial interview, please phone us at your convenience to arrange one.
This is an opportunity for you to ask questions, so please feel welcome to bring a list. A careful examination of the Jim’s system, including looking at any competitors, is one sign of a good operator.
Provided that your interview is successful, you will be invited to spend a few days on the road with a successful operator, or a senior technician. This is your assessment period, and provides an opportunity for you to have a look at the business in practice and see if you enjoy the work, and for us to evaluate whether you are suited to a franchise.
Having passed at this stage, you will be invited to collect a copy of the Franchise Agreement and Franchisee Disclosure Document.
Not every person that applies is accepted, in fact we knock back more people than we accept to maintain our high standards. Our duty to our customers & current franchisees is protected very fiercely at Jim’s as we believe it is what makes our brand what it is..
Comprehensive practical training by a Jim's Windscreens Qualified Trainer is provided before you start working, including customer relations. The length and content of this training will be tailored to your existing qualifications and skills, however 3-4 weeks is usual. Franchisees also attend two days of business training at the Jim’s Group National Office, covering topics such as bookkeeping, the Jim’s ethos and administration.
Jim’s Windscreens offers you ongoing support in both structured and informal formats, over and above the franchise structure and peer support inherent in the system. Regular business reviews assist in tracking the progress of your franchise, identifying problems and identifying ways to develop further.
Expect also to speak informally to your Franchisor often, as well as regular Franchisee meetings, social events and newsletters. An exclusive Jim’s Group Franchisee web site offers you the chance to communicate with other Franchisees in all divisions, across other states and overseas.
While most Jim’s Franchisees do very well, it is an unfortunate fact that it doesn’t suit everyone. Jim’s Windscreens has an ongoing commitment to quality workmanship and fast, reliable service. If you fall below an acceptable standard, you will be required to undergo further training and eventually, if necessary, be asked to sell your business.
In our business, the majority of your success depends upon attitude, enthusiasm, commitment to quality and dedication. It is also necessary to enjoy dealing with customers and the work, and to take pride in offering only the best possible service.
Given your good attitude, and our level of training and support, a good technician with business and communication skills should have no reason not to succeed except poor health or other outside influences.
So you understand the value of a big brand and the strength of a franchise in business. You have an idea of the industry and the type of skills and attributes you will need to apply to your Windscreen business. You can see how the training and ongoing support of one of Australia's largest and most successful franchising systems will help you to achieve your goals in business. So what's the next step and processes to becoming a Jim's Windscreens Technician?
Click on CONTACT US and fill in the survey information. Don't hold back, give us as much information about yourself as possible. We will then contact you by our National Sales Manager by phone for an initial discussion and send out an information pack. After you have read through the pack you will have further questions, so we will have a second phone conversation. If at the end of that we are both interested we will organise a meeting.
At the end of the meeting if we are both happy to move forward we will then organise to provide you with the franchise contract and take a deposit to allow us to book you into the training. You must hold the contract for 14 days before we will allow you to sign up, giving you ample time to discuss it with solicitors and accountants. If everything is still satisfactory you will then sign the contract and pay the balance of the purchase price and do your training. Congratulations... you are now one of the Jim's Windscreens team!
Should you have any further questions please click here to email us.
